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Business Process Outsourcing (BPO)
IT Support Help Desk Services CRM Support Services
Our help desk solution helps:
- Reduce support costs
- Improve customer satisfaction and loyalty
- Increase first time resolution rates
- Improve agent efficiency and customer response times
Help desk expert for customer service
- Call center / help desk
- External customer support
- Products, services and operations support
- Problem tracking
- Call / request tracking
- Support resource management
- Database Administratos
Help desk expert for IT support
- Internal call tracking / help desk
- Internal employee support
- Internal action request automation
- Project support management
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Inbound Customer Care
- Up-sell / cross-sell
- Dispute resolution
- Order management
- Customer analytics
- Billing & payments
- Order processing
- Ticketing
- Customer feedback program
- Reservation
IT Tech Support
- Level 1, 2, 3 support
- Help desk support
- Software troubleshooting
- Remote desktop troubleshoot
- Product installation queries
- Multiple platforms
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Data Management Services
- Managed Services: data sourcing; data input, aggregation and validation; data quality management
- Data Integrity Services: manual and automated data cleansing and metadata management
- Data Analytics BPO: risk management analytics; investment analytics; operational analytics
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Business Process Outsourcing at ObjectWin
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Reduce costs - take advantage of labor arbitrage, better IT systems, and improved scale efficiencies
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Leverage best practices - increase the speed and quality of business processes by leveraging our domain expertise and best practices.
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Focus on core competencies - focus management attention on strategic issues rather than low-value transactional activities
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Leverage technology - enrich and automate processes with cutting-edge technology and tools
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Enhance controls - improve financial controls and regulatory compliance
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Increase flexibility - increase operational flexibility and scalability with no capital investment
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Increase transparency - enhance transparency of operations and access to business information for quicker business decisions.
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ObjectWin BPO Key Differentiators
Highly Skilled Customer Care Agents:
- Excellent communication skills with English (US) proficiency
- Extensive domain knowledge in customer service BPO
Multiple Channels of Communication:
- E-mail - 24/7 e-mail interaction with highly skilled customer care agents.
- Web Chat Service - Real-time customer interaction through online chat facilities.
- Report Generation Capabilities - customized reports and real-time statistics monitoring
Cutting-edge Technology:
- Cisco VoIP telecom infrastructure with clear voice quality and call tracking.
- High availability servers in Houston, Texas at a data center facility designed to withstand all natural disasters and uninterrupted supply of power and internet with maximum security.
- State-of-the-art Virtual Desktop Infrastructure (VDI) for server-based remote desktops.
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Inbound Contact Management:
- Customer Support / Customer Care - Inbound calls and e-mails from customers regarding billing concerns, product inquiries, appointment reservations, and other customer service issues.
- Inbound Sales - We receive calls and e-mails from customers purchasing our clients’ products and services, where we take the opportunity to cross-sell and up-sell.
- Direct Response / Surveys - Complement our clients’ marketing campaigns. We take orders, answer questions and survey customers to provide essential feedback to our clients.
- Help desk and Technical Support Hotlines - We provide an outsource helpdesk to answer technical questions and channel escalating technical issues.
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